Your Chattanooga Vacation

Chattanooga Packages offers convenient vacation planning to visit the Scenic City – Chattanooga! Click on Travel Packages above to begin.

Terms & Conditions

BEFORE USING ANY OF THE SERVICES PROVIDED THROUGH THIS SITE, PLEASE READ ALL OF THIS AGREEMENT. BY ACCESSING ANY AREA OF CHATTANOOGAPACKAGES.COM USERS AGREE TO BE LEGALLY BOUND AND TO ABIDE BY THESE TERMS AND CONDITIONS, WHICH WILL CONSTITUTE OUR AGREEMENT.  
If you do not agree with any part of this Agreement, DO NOT USE THIS SITE OR SERVICE.
 
Agreement between User and Chattanooga Packages
Chattanooga Packages is owned and operated by Ruby Falls LLC. This agreement describes the terms and conditions applicable to the services available through Chattanoogapackages.com. This Agreement describes your responsibilities and, among other things, limits the liability of Chattanooga Packages and its owners.  Chattanooga Packages reserves the right, in its sole discretion, to amend this agreement at any time by posting the amended terms to Chattanoogapackages.com. The amended terms shall be effective from and after the date that they are posted on the Site. This Agreement may not otherwise be amended except in writing signed by both parties.
 

PART I
General Terms and Conditions
 
A.  Copyright Notice

You, the user, acknowledge that all content included on ChattanoogaPackages.com, is the intellectual property and copyrighted works of Chattanooga Packages and/or its third-party providers including, without limitation, hotels, attractions and other travel suppliers. Reproduction or storage of information or works retrieved from this site, in all forms, media and technologies now existing or hereafter developed, is subject to the U.S. Copyright Act of 1976, Title 17 of the United States Code.

B.  Acceptable Use
Chattanooga Packages is intended for personal, noncommercial use. The content and information on ChattanoogaPackages.com as well as the infrastructure used to provide such content and information, is proprietary to Chattanooga Packages or its suppliers and providers. Accordingly, as a condition of using this site, you agree not to use this site or its contents or information for any commercial or non-personal purpose or for any purpose that is unlawful or prohibited by this Agreement.

You may only use this site to make legitimate reservations, purchases or requests to purchase the products or services offered and shall not use this site to make any speculative, false or fraudulent requests.

It is a violation of law to place a request in a false name or with an invalid method of payment. Please be aware that even if you do not give us your real name, your web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users will be prosecuted to the fullest extent of the law.

C.  Age and Responsibility
If you use this site, you represent that you are of sufficient legal age to use this site and to create binding legal obligations for any liability you may incur as a result of the use of this site. You understand that you are financially responsible for all uses of this site.

D.  Privacy Policy
You confirm that you have read our Privacy Policy, the terms of which are incorporated herein, and agree that the terms of such policy are reasonable and satisfactory to you. You consent to the use of your personal information by Chattanooga Packages and/or its third-party providers and distributors in accordance with the terms of and for the purposes set forth in the Privacy Policy. Chattanooga Packages makes no representation or warranty with regard to the sufficiency of the security measures used for data handling and storage. Chattanooga Packages will not be responsible for any actual or consequential damages that result from a lapse in compliance with the Privacy Policy because of a security breach or technical malfunction.

E.  No Warranties
All products, services, advice, merchandise and information available through Chattanooga Packages.com is provided on an "as is", "as available" basis without warranties of any kind, either expressed or implied, including, without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. Without limiting the above, no warranty or guarantee is made (i) regarding the acceptance of any request, (ii) that a user will receive the lowest available price for goods and/or services available through Chattanooga Packages, (iii) regarding the availability of products and/or services through Chattanooga Packages or, where applicable, at any participating retailer or retailer location, (iv) that use of ChattanoogaPackages.com and all software, products or services associated with it will be error free, (v) regarding the results that may be obtained from the use of ChattanoogaPackages.com, (vi) regarding the completeness, accuracy, reliability or quality of any information content, data, service, advice or merchandise provided or available through ChattanoogaPackages.com, or (vii) regarding the performance or non-performance of ChattanoogaPackages.com. You expressly agree that the use of this ChattanoogaPackages.com is at your sole risk.

PART II
Payment, Pricing and Cancellation

A.  Payment
Payment is accepted in the form of VISA, MasterCard, Discover Card or American Express.  You agree that your credit card will be charged for the full cost of the package upon submitting your reservation request.

Credit Card Account Ownership
In purchasing with a credit card you are certifying that you are the owner of the account.  A matching billing address is required on all purchases and Chattanooga Packages must speak directly with the card holder as a security measure.  Chattanooga Packages will prosecute any attempted fraudulent credit card users to the fullest extent of the law. 

B.  Pricing of Packages and Service Available
Package pricing includes and is based on the total of: the indicated room rate multiplied by the number of days in the reservation, attraction tickets an additional amount for the tax recovery charges and our service fees. The tax recovery charge is assessed to recover the amount we pay to the hotel in connection with your reservation for sales and use, occupancy, room tax excise tax.

We are not the vendor collecting and remitting said tax to the applicable tax authorities. The vendors bill all applicable taxes to us and we remit such tax directly to the vendor. We are not a co-vendor associated with the vendor with whom we book or reserve our customer's travel arrangements.
 
C. Cancellation
You may cancel or change your prepaid reservation within 48 hours of your visit, but you will be charged the cancellation or change fee ($25). In addition, if you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved (usually 48 hours prior to your date of arrival) you will be subject to a charge of one-night's room rate, tax recovery charges and service fees. No refunds will be made for no-shows or early checkouts. You agree to pay any cancellation or change fee that you incur. In some cases, hotels do not permit changes to or cancellations of reservations after they are made, generally for stays during holiday periods or special events.
 
D.  Electronic Communications
You communicate with Chattanooga Packages electronically whenever you visit ChattanoogaPackages.com or send emails to us. You consent to receive communications from the Chattanooga Packages electronically. You agree that all notices, disclosures, agreements and other communications that we provide to you electronically satisfy any legal requirements that communications be in writing.
 
 
PART III
Travel Services
 
A. Travel Service Limitation of Liability

THE HOTELS, ATTRACTIONS AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES THROUGH CHATTANOOGA PACKAGES ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF CHATTANOOGA PACKAGES. CHATTANOOGA PACKAGES DOES NOT ASSUME LIABILITY FOR ANY INJURY, DAMAGE, DEATH, LOSS, ACCIDENT OR DELAY DUE TO AN ACT OR OMMISSION OF A TRAVEL SUPPLIER, INCLUDING, WITHOUT LIMITATION, AN ACT OF NEGLIGENCE OR THE DEFAULT OF A TRAVEL SUPPLIER, OR AN ACT OF GOD. FURTHER, NO RESPONSIBILITIES ARE ACCEPTED FOR ANY DAMAGE AND/OR DELAY DUE TO SICKNESS, PILFERAGE, LABOR DISPUTES, BANKRUPTCY, MACHINERY BREAKDOWN, QUARANTINE, GOVERNMENT RESTRAINTS, WEATHER, TERRORISM OR CAUSES BEYOND CHATTANOOGA PACKAGES' CONTROL.
 
 
B. Vacation Package Restrictions
 
Vacation packages available through Chattanooga Packages will be subject to the published conditions of carriage and, as applicable, rules of the hotel, attractions and other vendors. The following restrictions will apply:

i.    Any package including a hotel purchase is subject to the restrictions listed in the Hotel Service Restrictions section below.

ii.    Any package including a tour or attraction purchase is subject to the restrictions listed in the Attractions section below and is subject to the restrictions set forth by the tour and attraction provider.

C. Hotel Service Restrictions
 
 i. General.  Hotel room bookings made available through Chattanooga Packages are subject to the disclosed terms and conditions of the applicable hotel.
 

ii.     Charges for Taxes and Service Fees. In connection with facilitating your hotel transaction, we will charge your method of payment for Taxes and for Service Fees. This charge includes an estimated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for Taxes and Service Fees is a fee we retain as part of the compensation for our services and to cover the costs of your reservation, including, for example, customer service costs. The charge for Taxes and Service Fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying.
We are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our hotel suppliers, as vendors, bill all applicable taxes to us and we pay over such amounts directly to the vendors.

Depending on the property you stay at, you may also be charged other incidental fees, such as parking charges. These charges, if applicable, will be payable by you to the hotel directly at checkout. When you check in, a credit card might be necessary based on hotel's discretion to secure the charges and any incidental fees (phone calls, room service, movie rentals, etc.) that you may incur during your stay.

iii.   Late Arrival and Failure to Check-in on First Night. You are guaranteed late check in at your selected hotel, but If you are going to be delayed or find that you cannot check in to your hotel on the date you requested, you should contact the hotel to let them know. If you fail to check in to your hotel on the day of your reservation and do not alert the hotel, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.

   iv. Special Needs. If you have special needs (e.g., wheelchair accessible room) you must call the hotel and verify that special needs can be met. Your hotel reservation will be refunded, canceled or modified if special handicapped needs cannot be met.

   v.      Must be 21 Years of Age. The guest on the reservation must be 21 years or older to check into the hotel.

   vi.     Frequent Traveler Points. Frequent traveler points, upgrades, certificate vouchers and other discounts or incentives do not apply to Chattanooga Packages hotel service.

   vii.   Hotel Accommodations and Special Requests. All Chattanooga Packages hotel reservations are based on a standard room at the selected property (one king or two double beds ).  We take special requests for bedding and smoking preferences at the time of order. However room assignments are based on hotel availability and are at the hotel's discretion. We cannot guarantee a non-smoking room, nor can we guarantee you will have one bed or two. Chattanooga Packages makes no guarantee that special requests will be met. A hotel reservation cannot be refunded, canceled or modified on the basis that a special request was not (or could not be) met by the hotel.

D. Attraction Restrictions
 
The following Attraction restrictions shall apply to all tickets and vouchers issued by Chattanooga Packages to you in connection with an attraction or service operated by an independent operator of such attraction. Acceptance or usage of the provided tickets or voucher shall be deemed as the acceptance by you to these attraction restrictions.

i.    Tickets or vouchers, when issued by Chattanooga Packages and presented to the attraction operator, shall entitle the bearer, subject to these T & A Restrictions, to use the attraction described on the ticker or voucher. The attraction operator has the right to verify the identity of the person named on any voucher prior to acceptance; and may require a signature from such named person. The person named on the voucher might be required to present a government-issued photo ID to the attraction operator. Admission to the attraction might be denied if the voucher and a matching photo ID are not provided to the attraction operator.  Identification and verification are not required on tickets.

ii.    A voucher will be valid only on the dates indicated on the voucher and shall expire on the later of those dates. A voucher may not be redeemed outside of the dates indicated on the voucher.   Tickets are available for use anytime within the attractions operation hours.

iii.    A voucher is valid for redemption only by the person named on a voucher. A voucher has no cash value and cannot be assigned, or transferred, in whole or in part.

iv.    The issuance of tickets or vouchers by Chattanooga Packages is final. There are no refunds, credits, exchanges, or cancellations of a ticket or voucher once it has been issued by Chattanooga Packages. Tickets or voucher are like cash - a destroyed, lost or stolen ticket or voucher cannot be reprinted, reissued or refunded. A ticket or voucher may be redeemed only once and only by the attraction operator.

v.    An attraction may not be appropriate for all ages or for individuals with certain medical conditions. Usage of an attraction may be subject to codes, rules or regulations established by the attraction operator. Failure to comply with such attraction rules may result in denial of admission to or removal from the attraction. Other restrictions, terms and conditions may apply.

vi.    Chattanooga Packages is not responsible for any technical, printing, typographical or other errors associated with the description, depiction, availability, or pricing of an attraction. Availability and price quotations for an attraction are subject to change without notice until a ticket or voucher has been issued.  

vii.    Chattanooga Packages reserves the right to modify and otherwise change these attraction restrictions at its own discretion. Except as provided for in the preceding sentence, no amendment, modification or waiver to these attraction restrictions shall be binding on Chattanooga Packages unless made in writing and signed by an authorized officer of Chattanooga Packages.

viii.    The attraction operator is an independent contractor of an attraction consolidator. The attraction consolidator is an independent contractor of Chattanooga Packages. The attraction operator or the attraction consolidator, and their owners, operators, contractors, and employees are not agents or legal representatives of Chattanooga Packages for any purpose and have no authority to act for, bind or commit Chattanooga Packages. The attraction operator, and its owners, operators, contractors and employees are solely responsible for the use and operation of the attraction, and all actions or events occurring prior to, during, at or after, the attraction.

ix.    YOU ACKNOWLEDGE THAT THE USE OR ENJOYMENT OF THE ATTRACTION MAY BE HAZARDOUS AND INHERENTLY RISKY, AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND YOUR ENTIRE PARTY WILL ASSUME ALL RISK OF INJURY OR DEATH ARISING OUT OF OR IN CONNECTION WITH THE USE AND OPERATION OF THE ATTRACTION, AND ALL ACTIONS OR EVENTS OCCURRING PRIOR TO, DURING, AT OR AFTER, THE ATTRACTION.

x.    TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHATTANOOGA PACKAGES SHALL HAVE NO LIABILITY FOR ANY PERSONAL INJURY OR DEATH; LOST, STOLEN, DAMAGED OR DESTROYED PROPERTY; OR OTHER LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE AND OPERATION OF THE ATTRACTION, AND ALL ACTIONS OR EVENTS OCCURRING PRIOR TO, DURING, AT OR AFTER, THE ATTRACTION.

xi.    These attraction restrictions constitute the entire and only understanding between the parties, and replace any prior understandings or agreements (whether oral or written) relating to the subject matter hereof. The failure of Chattanooga Packages to exercise any of its rights, shall not be construed as a waiver or relinquishment of the future performance of any of its rights, and your obligations with respect to such future performance shall continue in full force and effect.

PART IV
General Limitation of Liability

IN NO EVENT SHALL CHATTANOOGA PACKAGES, INCLUDING ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, AND/OR AFFILIATES (COLLECTIVELY, THE "COVERED PARTIES"), BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR WITH ANY DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF A COVERED PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Further, the covered parties accept no responsibilities for any damage and/or delay due to provider cancellations, shortages, sickness, pilferage, labor disputes, bankruptcy, machinery breakdown, quarantine, government restraints, weather, terrorism or causes beyond the covered parties' control. No responsibility is accepted for any additional expense, omissions, delays, re-routing or acts of any governmental authority. No Covered Party shall be responsible for any Provider's breach of any warranty including, but not limited to, implied warranties of fitness for a particular purpose or of merchantability, nor shall any

Covered Party be responsible for any other wrongdoing of a Provider (including any liability in tort), as to any products and/or services available through this Site. No Covered Party shall be responsible for any Provider's failure to comply with this Agreement nor for any Provider's failure to comply with applicable federal, state, provincial and local law.
If, notwithstanding the above, a Covered Party is found liable for any loss or damage relating to the use of this Site, User agrees the liability of any such party shall in no event exceed the total charge to the User assessed by Chattanooga Packages.com for making a Request, Some states, to the extent their law might be deemed to apply notwithstanding the selection of Delaware law as described below, do not allow the limitation of liability, so the foregoing limitations might not apply to you.

A.  Third Parties
If you Chattanooga Packages to submit requests for or on behalf of a third-party, such as a family member or a traveling companion, you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the third-party of all Terms and Conditions applicable to all products or services acquired through Chattanooga Packages including all rules and restrictions applicable thereto. Each user using Chattanooga Packages for or on behalf of a third-party agrees to indemnify and hold each covered party harmless from and against any and all liabilities, losses, damages, suits and claims (including the costs of defense), relating to the third-party's or Chattanooga Package's failure to fulfill any of its obligations as described above. You are directly responsible for any request submitted including for total charges and performance obligations.

B.  User Comments, Feedback and Other Submissions
All comments, feedback, suggestions and ideas disclosed, submitted or offered to a covered party in connection with your use of Chattanooga Packages, shall be and remains the exclusive property of Chattanooga Packages and may be used in any medium and for any purpose. For example, your comments could be used on ChattanoogaPackages.com and in radio, television and print advertisements. Your first name, first initial of your last name, and town and state may be used with any comments you submit. No covered party is under any obligation to maintain your comments in confidence, to pay to you any compensation for any comments submitted, or to respond to any of your comments. You agree you will be solely responsible for the content of any comments you make.

C.  Response to Requests
While Chattanooga Packages will use its good faith efforts to respond to requests within the time periods indicated, no guarantee is made that the status of your request will be made available to you within the stated processing time. Chattanooga Packages is not responsible for any errors or delays in responding to a request including, without limitation, error or delays in responding to a request caused by an incorrect e-mail address or other data provided by you or other technical problems beyond their control.

D.  Links to Other Web Sites and Services
To the extent Chattanooga Packages contains links to outside services and resources, any concerns regarding such services or resources should be directed to the particular outside service or resource provider. Chattanooga Packages does not guarantee the accuracy or completeness of the information or content included on the Web sites of these outside services and resources.

E.  Miscellaneous
The captions in this agreement are only for convenience, and do not, in any way, limit or otherwise define the terms and provisions of this agreement.

This agreement and the related parts of this agreement relating to each service represent the entire agreement between you and Chattanooga Packages regarding your use of ChattanoogaPackages.com and supersede any prior statements or representations. In the event that any provision of this agreement is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
 

 

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